First 30 customers: 20% off yearly, for as long as you stay. See the plans
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Two Cents vs Userback
A Userback alternative for feedback from the visitors of your live site
Userback is feedback software for product teams: annotated screenshots, video, session replay, surveys and a feature portal, wired to Jira or ClickUp. Two Cents is simpler on purpose. Your visitors get a feedback button in their own language. You get one inbox, with the page, the browser, the console errors and the failed requests attached to what they write, and the messages are stored in France. It's priced by the project and has a free plan.
Free plan · no card · 25 messages a month · hosted in France · no trackers
What changes
Four differences you'll notice
A free plan whose messages you can still open
Both tools have a free plan. Userback's collects unlimited feedback, but each piece is only available for 7 days, then locked until you upgrade.
Two Cents is free for one project, with 25 messages to read every month and no end date.
When you pay, Two Cents starts at $15 a month ($12.50 billed yearly) for 3 projects, with unlimited messages. Userback starts at $39 a month ($29 billed yearly) for 5 projects.
Two Cents, free
25
messages a month, every month
Userback, free
7 days
to open each piece of feedback
Console errors and failed requests on every plan
A Two Cents bug report comes with the errors from the browser's console and the requests that failed, on every plan, the free one too. There's nothing to integrate: the same script tag does it.
Userback lists console logs and network requests with its JavaScript SDK and developer tools, which start on its Business plan at $99 a month ($79 billed yearly).
TypeError: Cannot read properties of null (reading 'submit')
/checkout · Chrome 129 · 390 × 844
Stored in France, not in the United States
Two Cents keeps messages and screenshots on servers in France, and I run it from Belgium, so European data protection rules apply to where your visitors' data sits. A data processing agreement is available. The widget sets no cookies and stores nothing on the visitor's device.
Userback's privacy policy says its primary hosting is AWS in the United States, and that data may be transferred to Australia and other countries. Its widget sets no cookies for people who send feedback, but it keeps its settings, and any email address they type, in the browser's local storage.
Your own questions, from the free plan
With Two Cents a visitor can report a bug, share an idea, ask a question or leave a review with stars. You can also write questions yourself and open the widget on one from any link or button: “Missing a filter?” under search results, “Something unclear?” at the end of an article. That works on the free plan.
Userback has surveys too, built for product teams. They start on its Business plan at $99 a month ($79 billed yearly).
Side by side
Row by row
| Two Cents | Userback | |
|---|---|---|
| Free plan | 25 messages a month, every month |
|
| Paid plans |
|
|
| Paid yearly | 2 months free | Team $29, Business $79, Business Plus $159 a month |
| Cheapest plan, paid yearly | $150 a year for 3 projects | $348 a year for Team, with 5 projects and 5 seats |
| Messages on a paid plan | Unlimited | Unlimited |
| Remove “Powered by” |
|
|
| What visitors can send |
|
|
| Screenshot and browser details | Yes | Yes, annotated |
| Console errors with bug reports |
|
|
| Session replay | No |
|
| Statuses, notes and a replied marker | Yes | Not stated |
| Export |
|
|
| Notifications |
|
|
| Sending a report to an issue tracker | No |
|
| Where data is processed | France |
|
| Cookies and trackers in the widget | None |
|
| Widget languages | 5, picked automatically from each visitor's browser | 22, chosen in the widget's settings |
| Team members | One login per account |
|
| Install | One script tag, on any site | A widget on your site, a browser extension and a WordPress plugin |
Userback's column comes from its own website, privacy policy and help centre, read on October 19, 2026, with its monthly prices in US dollars. “Not stated” means I couldn't find it there. It may still exist. Two Cents' prices exclude sales tax and VAT, which are added only where they apply.
Two Cents is shown in US dollars for the country you are browsing from. IP geolocation by DB-IP
In fairness
Where Userback is ahead
Session replay and surveys
From Business: $99 a month ($79 billed yearly) each piece of feedback comes with a replay of what the visitor did before sending it, and you can build surveys and target them by behaviour.
Two Cents sends the page, the browser, the console errors and the failed requests from the free plan, and asks the questions you write. It doesn't record the session.
Two-way sync with your tracker, and an API
From Team: $39 a month ($29 billed yearly) Userback syncs both ways with Jira and ClickUp. Business Plus: $199 a month ($159 billed yearly) adds Intercom, Zendesk, a REST API and webhooks.
Two Cents has an inbox with statuses and notes, and posts to Slack, Discord and Microsoft Teams from $15 a month ($12.50 billed yearly). It exports CSV and JSON from the free plan. It doesn't create tickets.
A public feature portal and roadmap
Userback sells a portal where your users comment on ideas and follow a public roadmap, as an add-on at $39 a month ($31 billed yearly).
Two Cents has no voting board. Visitors send an idea or leave a review, and you read it in your inbox.
A security report, and seats for a whole team
Userback says it is SOC 2 Type II compliant, offers single sign-on on Enterprise, and has unlimited seats from Business.
Two Cents has no SOC 2 report and one login per account. I run it from Belgium, the servers are in France, and a data processing agreement is available.
Getting started
One script tag, beside Userback or instead of it
- 01
Create a free account
Add your site's address. There's no card to enter and no trial to run out.
- 02
Add this tag to your live site
<script src="https://twocentsbox.com/twocents.js" data-twocents="pk_your_key" defer></script> - 03
Open your site and send yourself a message
It lands in your inbox with the page, the browser and the screen size. Add your own questions later, on the pages you wonder about.
There's no import, so your Userback feedback stays in Userback, and its Business plan can export it as a CSV. If your team uses its replays, surveys or Jira sync, keep doing that there. Two Cents can run beside it in stealth mode, where it opens only from the question links you place, so visitors see no second button.
Questions
Before you choose
Which one should I pick?
Pick Userback if your team wants session replay, surveys, a public roadmap or two-way sync with Jira or ClickUp, and is happy to pay for a higher plan to get them.
Pick Two Cents if you want to hear from the visitors of your live site, with the page, the browser, the console errors and the failed requests attached, in their language, stored in France, from a free plan, and our “Powered by” line gone from $15 a month ($12.50 billed yearly). Userback takes its logo off on Business Plus only, at $199 a month ($159 billed yearly).
You can also run both: Userback for your team, Two Cents for your visitors.
Userback has a free plan too. Why not stay on it?
You can. Userback's is free forever, with 2 projects and unlimited feedback collected. The catch is that each piece of feedback is only available for 7 days, then locked until you upgrade. If you read everything within the week, it may be all you need.
Two Cents is free for one project, and you read 25 messages a month, every month, with screenshots, console errors, failed requests and your own questions. Messages past that are kept, and you can read them once you upgrade.
Is Two Cents cheaper than Userback?
In US dollars, yes, at every step, whether you pay monthly or yearly. Prices are per month, with the price billed yearly in brackets.
$15 ($12.50) for 3 projects and $30 ($25) for 7 on Two Cents, against $39 ($29) for 5 projects on Userback's Team plan.
$55 ($45.83) for 15 projects on Two Cents, against $99 ($79) for 25 on Userback's Business plan.
$95 ($79.17) for 31 projects on Two Cents, against $199 ($159) for 50 on Userback's Business Plus plan.
Messages are unlimited on both. Userback's plans also come with seats for your team, and Two Cents has one login per account.
Can I run both on the same site?
Yes. Keep Userback for your team, with its replays, surveys and tracker sync, and show Two Cents to your visitors. If you'd rather not show a second button at all, put Two Cents in stealth mode: it opens only from the question links you place.
Can my team or my client see the messages?
Yes, without a login of their own. There's one login per account, and it's yours: you work through the inbox. On a paid plan each project can post every message to its own Slack, Discord or Microsoft Teams channel, and that channel can be in your client's workspace. They see what their visitors send as it arrives, and your team can follow along the same way. Any view of the inbox also exports as CSV or JSON.
Where is the data stored?
Two Cents keeps it on servers in France and is run from Belgium, so European data protection rules apply to it. A data processing agreement is available.
Userback's privacy policy says its primary hosting is AWS in the United States, with transfers possible to Australia and other countries. Its security page also says it is compliant with the GDPR and links a data processing agreement of its own.
The Two Cents widget sets no cookies, stores nothing on the visitor's device and makes no request to anyone else, so it adds nothing to your cookie banner.
What happens if I stop paying?
Projects beyond the free plan are paused, never deleted. Everything they collected stays readable, and you can export it as CSV or JSON.